Support

GENERAL SUPPORT

Please call +44 1473 276277 or use our Contact Us form to submit your enquiry. Our phonelines are open from 8:30 AM until 5:00 PM GMT Monday – Friday.

MANUALS

We offer free downloads of Owner’s, Parts, Service and Technical manuals right here. Manuals are available for all of the brands we sell and even some older products we no longer manufacture. Please contact partshelp@textron.com  for more information.

PARTS SUPPORT

Parts availability is crucial to keeping your fleet up and running.  We have an extensive distribution center stocking over 34,000 Genuine Ransomes parts.  We support the whole machine, not just the fast-moving parts.  We can also quickly locate items throughout Europe with our Stock Locator Program. Our Parts Manuals are available here. Please contact partshelp@textron.com for more information.

AFTER SALES SUPPORT

We stand behind the equipment we sell with a two-year warranty on most products. Our Technical Support staff is also available to help solve any issues you may encounter during the life of your equipment.

DEALER SUPPORT

Dealer Technical Support is available from 8:30 AM until 5:00 PM GMT Monday – Friday on +44 1473 276277 or at Orderhelp@textron.com.

Shipping Information – rjshipping@textron.com

+44 1473 270000: Option 1 “Aftermarket” / Option 4 “Dispatch”

Product Technical Support - servicehelp@textron.com

+44 1473 276349

Warranty Claims - rjwarranty@textron.com

+44 1473 276309

Training - cuttingedgetraining@textron.com

+44 1473 276286

Ransomes launched https://TSV-media.com  to recognize the importance of training operators and technicians in the safe operation and maintenance of grounds care products including those offered by Ransomes. Please apply for a dealer account following the instructions on the TSV-media link above.